BIO
She is presently pursuing her Doctorate of Philosophy (Ph.D.) in Management from Teerthanker Mahaveer University, Moradabad, where her pre-thesis has been successfully submitted. She holds advanced degrees including an MBA(Finance), M.Com., and M.A. in English, alongside a B.Ed. (C-TET qualified) from Kumaun University, Nainital, reflecting her multidisciplinary academic foundation.
Her current research focuses on the role of fintech in the retail market and its impact on customer satisfaction, examining how digital innovation and financial technology are transforming customer experiences in the Indian financial services sector. With a strong commitment to student-centered and experiential learning, she integrates research-driven insights, case-based teaching, and practical applications into her academic practice, fostering critical thinking and innovation among students.
In addition to teaching, she actively contributes to academic development through research writing, curriculum planning, workshop organization, and seminar engagements. Her professional journey includes guiding students as a counselor, leading cultural and academic events, and mentoring research projects. Her research interests encompass fintech development, digital transformation, customer satisfaction, and technology-driven financial inclusion, with a long-term goal of contributing to both academia and industry through impactful research and progressive teaching methodologies.